Refund policy

Can I cancel or exchange my order?

We try to start production on all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellations are possible and give the reason you wish to cancel.

My item is damaged or incorrect; what do I do?

Please contact our support team for any items that arrived damaged, defective, or the wrong item, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible.

Please do not return items to us without authorization from support first. email us at: gemmacraftjewelry@gmail.com

Can I return my purchase?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60-day return policy from the date of purchase.

Please note that personalized or engraved items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.

My item looks different from the online listing.

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

You may have an item that is showing a defect; please take a few photos and send them to our support team for review, along with your order ID.